CUSTOMER RELATIONSHIP MANAGEMENT

Standard

ONLINE TEXT BOOKS ON CRM

  1. http://books.google.co.in/books?id=DE2Pbd_qmgkC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=A7vFDPVq0O0C&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y
  1. http://books.google.co.in/books?id=yid30EIgqAMC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=VsESmNFS__IC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=Ve-HoVfw7y4C&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=NbnZwhUjlF0C&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=rQz1jm3yQKYC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=H6iuT9GOBcHqrQfrrNDmAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=YSDv7g8h5FIC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=3aquT8zIHs_PrQeo7dXpAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=2E6S1_vqTKwC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=3aquT8zIHs_PrQeo7dXpAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false
  1. http://books.google.co.in/books?id=BBat770XfJIC&printsec=frontcover&dq=customer+relationship+management&hl=en&sa=X&ei=3aquT8zIHs_PrQeo7dXpAw&redir_esc=y#v=onepage&q=customer%20relationship%20management&f=false

Introduction

  1. http://es.atos.net/NR/rdonlyres/9C826F13-D59C-456B-AC57-416E686A4C30/0/crm_wp.pdf
  2. http://dl.sugarforge.org/training/training/IntroductiontoCRM/CRM_Fundamentals.pdf
  3. http://www.wcfia.harvard.edu/us-japan/research/pdf/06-13.ueno.pdf
  4. http://www.briefcasebooks.com/crm01.pdf
  5. ftp://public.dhe.ibm.com/common/ssi/ecm/en/gbe03391usen/GBE03391USEN.PDF
  6. http://gvoss.cox.smu.edu/CRM.pdf
  7. http://net.educause.edu/ir/library/pdf/pub5006f.pdf
  8. http://www.destinationcrm.com/Articles/News/Daily-News/What-Is-CRM-46033.aspx
  9. http://www.salesforce.com/crm/
  10. http://www.visualsteps.com/assets/sample-chapters/360.pdf
  11. http://www.briefcasebooks.com/andersonfm.pdf
  12. http://www.globalresearchsolutions.org/Marketing%20Document%20Sample.pdf
  13. http://myweb.csuchico.edu/~evu/Education/Chapter%2011%20Customer%20Relationship%20Management.pdf
  14. http://www.wcfia.harvard.edu/us-japan/research/pdf/06-13.ueno.pdf

13 responses »

  1. Respected sir,
    please provide me MBA IV sem previous years question papers as soon as possible please do reply me ….

  2. good evening sir ,thank you very much for provided 4sem important questions and your valuable suggestions about examinations .

  3. good evening sir thank you very much for provided important questions and valuable suggestions ,Really i wrote exam very well and i am begging your blessings for my future .

  4. hello sir
    My minor subject is information system. can u plz send me important questions of E-business.I m from 2010-2012 batch. my exam is on june 11. plz can ya sen me some imp ques . thank u

  5. can u plz send me imp ques of e- business of 4 th sem.i m batch of recent 2010-2012. my exam is on 11 june 2012

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