TQM – Important Questions – II Semester MBA-OU


This post was last updated on 4-July-2017

Quality was neglected for many years. The businesses never considered quality to be important. But in 1970s, the rise of Japanese automobile companies such as Toyota and Honda is attributed to Quality. The Japanese companies emphasized more on Quality and this enabled them to rule the U.S automobile industry.

Thereafter, many companies started realizing the importance of quality. It did not took Quality much time to become mantra of almost all organisations. Quality became competitive weapon with which businesses gained advantage over their competitor.

Today, the concept of quality cannot be ignored. Every product that we purchase and use has to fulfill certain quality standards. If the quality of any product is not up to the mark then there is no return on the money invested. The customer will not purchase that product again and he will not recommend that product to others.

Total Quality Management is about overall improvement of all functions of an organisation. According to British Standards Institution TQM is “A management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization.”

Earlier, the TQM external paper was completely theory and since  2 years simple practical questions are being asked in examination. It would be wise for students to practice simple TQM problems to score more. Much marks can be secured as you can write many examples on quality and quality management.

Try to open Annual Reports of any ten Fortune 500 companies. Search for quality related information. These can become your examples in examination.

  • A student who learns half-heartedly and ungratefully can never succeed. A student who is humble and weak often reaches his goal. 
  • Greed and faith can never co-exist in the human heart.
  • The honour of man is his learning. Wise people are the torches, lighting the path of truth. In knowledge lies man’s opportunity for immortality. While man may die, wisdom lives eternally. 


The following are considered to be few best books on TQM. There is lot of material for TQM on internet, which can be used by the students

1. Mukherjee, P N, “Total Quality Management”, 2007, PHI.

2. John S. Oakland, TQM- With Text and Cases, 3rd Edition, 2013, Butterworth-Heinemann

New Syllabus CBCS-2016

Important Questions for Total Quality Management II SEM CBCS 2016 Password is 78692MrBTQM22017



Old Syllabus (MBA II Sem) 


34 responses »

    • You got imp question? any problem? Kindly introduce your self….which college? Are any improvements needed for our site. How you came to know about out site. Since when you are using it

    • did you got imp questions?
      Kindly introduce your self….which college? Are any improvements needed for our site. How you came to know about out site. Since when you are using it

  1. Dear sir ,

    i have to say lot off thanks to you sir ,bzc thank you for providing this information to all students thank u so much sir.

    • Password is right next to important questions of TQM….kindly scroll down on Important questions for TQM page. At the end you will find TQM imp questions as heading beside that password is mentioned.

    • All passwords are mentioned right next to subject names. The password starts with 786 or 768. Click on important questions and enter right passwords as all files are password protected.

    • Yes there is problem with download as all the files are linked to the original site, which is unfortunately down.
      Kindly refresh the site 5 to 6 times by using F5 to open imp questions..

  2. i want to know just you provide important question is try to enough to get passing marks i want to just know please reply sir iam waiting ur reply

  3. Aslkm sir .i would lyk to know sir the imp questn of 3 sem 2016….is the questn of diz xam whch are commencing from 28 dec 2016….it would be glad if u make me aware…

  4. Hello,

    We have an elective subject economic environment and policy…could you please upload imp questions for the same..

    Many thanks for uploading other subjects imp questions…not sure how much % we are gonna get these questions in the exams…

    But once again thank you soo much

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